Our Value

What We Offer

We’re in your corner, simplifying the benefits experience so you can spend more time pursuing the things you love.

We know that the most important part of anyone’s business is their people, and that’s why we put members first. Our team is on call to help you navigate your company’s benefits landscape, from explanation of benefits to questions on bills and claims. You’ve got a partner to help you every step of the way.

Meaningful Support

Health insurance can be complex, which is why our customer service team is on call to support the healthcare journey—from understanding benefits to finding providers or managing medial claims.

Access to Skilled Clinicians

Quality isn’t sacrificed to reduce cost—our nurse care managers, our provider networks and our affiliated clinical partners are industry leading.

Great Member Experience

From advocating for members to get the care they need, to supporting them through the claims process, our member experience team is there every step of the way.

Problem Resolution

Our dedicated support team is available to address any issues that arise for our members—so they can focus on their care and treatment.

Mobile Tools

Employees and their covered family members can access their benefit information from a desktop, tablet, and mobile app—whenever they choose.

And More

From world-class customer care for members and employers to sales support for brokers, we pride ourselves in making each interaction a meaningful and positive experience.

Access Your Plan

Online Portal

All of your benefits information is accessible online via our portal 24/7. We also provide phone consultations to help you understand coverage and healthcare options, and billing and obligations after visiting a provider. Our team advocates for you and will support you as you get the care you need.

Provider Network

Looking for links to your provider network? Visit our Partners page and click on your network to learn more.


Common Member Questions

Can I set up Direct Deposit to simplify my life?

Yes - go to the Forms section on our website and download the Direct Deposit Form. Complete the form and either mail it to our address below or scan it and email it to us at membership@mid-americanbenefits.com.

Mailing Address:

Mid-American Benefits, Inc.

5310 North 99th Street, Suite 1

Omaha, NE 68134

Can I provide coverage for my child, a full-time student in college?

On most policies, yes. Check your benefit booklet for the age limit.

How can I contact MAB?

If you have specific questions about your plan, you can always reach out to our general customer service, or a specific department. Emails are listed at the bottom of the contact us page, and general contact information included below.


Mid-American Benefits, Inc.

5310 North 99th St., Suite 1

Omaha, NE 68134

Contact Customer Service:

Toll Free: (800) 364-9505

Local: (402) 571-6224

Fax: (402) 573-8058


M-F 8:00am –4:30pm CT

How can I correct information that MAB has on file, such as the spelling of my name, my address or date of birth?

You or your Human Resources department may call a MAB Customer Service Representative at (800) 364-9505. You can also go to the “Online Customer Service” page of your healthcare portal. Choose the relevant electronic form, enter your correct information, and submit it electronically to MAB.

How can I get a copy of my Plan Benefit Booklet?

In addition to receiving your Plan Benefit Booklet upon joining your plan, you can also view your plan benefits anytime on the MAB healthcare portal after logging in.